'Unhappy' With SBI? Try Out Their SMS Feedback Service

A message going around on various WhatsApp groups claims that the country's largest bank State Bank of India has launched an SMS service that will allow its customers to register their complaints against poor service.

The SMS in Hindi says this, "Good news for the customers of State Bank Of India. If you have a complaint against SBI or if your work is not being done by them or call you there many times or don't put an entry in your passbook, you can write UN_Happy and SMS it to 8008202020. After that, you will get a call from SBI's headoffice and you can tell them your complaint. After that people from that specific SBI branch will contact you and work on the complaint. Share this message with your friends, family and the people having complaints with SBI. Forwarded as Received."

When we searched the website of the State Bank of India for the 'UNHAPPY' service, we found that the service does exist and that the customer can SMS "UNHAPPY" to 8008202020 after which the executives will call back and resolve the issues.

BOOM tried the service to check if it works and received a message from their call centre. We will update when we get a call from their customer service executive.

Speaking to BOOM, a spokesperson from the State Bank Of India confirmed that the service does exist and is being offered to improve their services based on user feedback. But the bank has clarified they have nothing to do with the message going around on WhatsApp groups. "The particular message in the creative though technically correct cannot be from us as it has 'Forwarded as received' written on it. Moreover, this has our old logo. Our logo was changed almost one and a half year back."